In some tenancies, the tenant is responsible for paying for the utility service. If the service is shut off because the tenant doesn’t pay the bill, the Branch doesn’t get involved in trying to restore service. If this happens, the landlord can tell the tenant, in writing, to pay the bill. If the tenant doesn’t pay the bill, the landlord can give the tenant notice to move out. If the unpaid bill creates a loss to the landlord, the landlord may also file a claim for compensation. If the landlord asks the Branch for assistance, the Branch will contact the tenant to explain their responsibilities and the landlord’s right to end the tenancy.

Property owners or managers need to have the tenant sign separate agreement for the water meter payments. Do not include: Hydro, water, gas, or internet in the lease agreement.